Cisco Jabber Try Again Later or Contact Your System Administrator

Availability

Create personal condition messages

You lot tin create personal condition letters to supplant the default messages and tell your contacts what you are doing at a glance. Cisco Jabber saves the three most contempo personal condition messages for each country. You tin can select your status letters from the drop-down list on the main window.

1. Insert your cursor in the status message field on the main window.
2. Enter your personal status bulletin.
3. Printing theEnter key on your keyboard.
4. Cisco Jabber displays your personal status message.

Pinnacle

Add external contacts

Cisco Jabber lets you add contacts from chat applications that are external to your organization. You can also add custom contacts for people without an IM accost. Your system administrator must enable this feature. If you cannot add external contacts, enquire your system administrator for help.

1. SelectFile > New and select the type of contact that you want to add.
2. Enter the e-mail address of your contact. For custom contacts without an IM address, enter the contact details that you want to use.
3. Select a contact group.
4. SelectAdd.

Meridian

Import contact lists

You lot can create contact lists in XML format and so import them into Cisco Jabber.

1. Open the main Cisco Jabber window.
2. SelectFile > Import contacts.
3. Browse to the location of the contact listing definitions XML file.
4. Select the contact list definitions file then selectOpen.

Cisco Jabber imports the contacts from the definitions file. The contacts are available in your contact list.

Note that It Services may be able to generate import list for your area. Contact the Technology Service Desk-bound (604-412-7444, option ane) for assist.

Acme

Contact listing definitions

The following XML snippet shows the structure of a contact list definitions file:

<buddylist>
<group>
<gname>Grouping Proper noun</gname>
<user>
<uname>IM Address</uname>
<fname>Display Name</fname>
</user>
</group>
</buddylist>

The following table describes the elements in a contact list definitions file:

Chemical element	Description
<?xml version="1.0″ encoding="utf-8″?>	XML announcement Your definitions file must incorporate an XML declaration with the following attributes: version – Specifies the version of the XML file. encoding – Specifies the encoding. You must use utf-eight.
buddylist	Root element of the contact list definition.
group	Parent element of a contact grouping. One group tin can contain multiple users. In that location is no limit to the number of users a group can contain. At that place is also no limit to the number of groups you can include in a contact list definitions file. However, your server sets a restriction to the number of contacts that you lot can add to Cisco Jabber. You lot must ensure you do non exceed that limit in your contact list definitions file.
gname	Specifies the proper name of the grouping.
user	Parent chemical element that holds details for a single user.
uname	Specifies the instant messaging (IM) accost of a user.
fname	Specifies the name that displays in the client user interface.

The following is an example XML definition of a contact list that you can import into Cisco Jabber:

<?xml version="1.0″ encoding="utf-eight″?>
<buddylist>
<group>
<gname>Sales</gname>
<user>
<uname>amckenzi@case.com</uname>
<fname>Adam McKenzie</fname>
</user>
<user>
<uname>aperez@example.com</uname>
<fname>Anita Perez</fname>
</user>
</group>
<grouping>
<gname>Marketing</gname>
<user>
<uname>nfox@case.com</uname>
<fname>Nancy Pull a fast one on</fname>
</user>
</group>
</buddylist>

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Chat

Search from chat windows

You can notice, add, and call contacts from the search bar in chat windows.

1. Enter the name of a contact in the search bar of the conversation window.

• • Note: You can enter phone numbers in the search bar to call direct from the conversation window.

two. Start a conversation with your contact by using one of the post-obit methods:

• • Hover your cursor over the contact to add that contact to a list or to telephone call that contact.
  • Double-click the contact to start a chat session.

Pinnacle

Get-go group chats

You tin utilize grouping chats to transport instant letters to two or more contacts at the same time. Group chats are not persistent, meaning that you can use them to create a chat with ii or more than people just no history is stored centrally.

Select 1 or several participants to invite to the group chat. The maximum number of participants in a group conversation is 200.

1. Open a chat window with one participant of the group chat.
2. SelectAdd together participants in the bottom right corner of the chat window and specify other invitees.
3. On yourContacts list, select everybody that yous want to invite to the group chat.
4. Right-click ane of the selected names and selectOutset a group chat.

Pinnacle

Send a broadcast message

Broadcast IMs let you lot to send a single IM to multiple contacts. You tin select multiple contacts or a group of contacts from your contact list and send a broadcast message to them all at once. Recipients receive broadcast IMs in the same way every bit normal i:1 chats.

1. From your contact list, select all the contacts that you want to send a broadcast message. If you want to send a broadcast message to an entire group, then select the header for the contact group.
2. Right-click on the selected contacts and clickShip broadcast message. TheSend Broadcast Bulletin dialog displays.
3. Enter your message in the text box. If you want to add more than people to the circulate message, then you can search for them in the To field and add together them.
4. ClickSend.

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Transfer files

You can transfer files betwixt Cisco Jabber clients using the Transport file icon in the conversation window. You tin can also drag and drop the file into the chat window.

1. SelectTransport file in the bottom correct corner of a chat window.
2. Select the file that y'all want to transfer from your computer.
3. SelectOpen.

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Cake specific contacts and domains

You lot can block specific contacts or domains. When you block a contact, that person cannot view your availability status or send y'all instant messages.

Annotation: If you lot add a contact to your block list, and that contact has you in their contact list, that person cannot view your availability status or transport y'all instant letters.

Note: If y'all add together a contact to your block listing, and that contact has you in their contact list, that person cannot view your availability status or ship you instant messages.

The following are examples of how the block list works:

Example one: Cake specific contacts within your organization

You add an IM address to your block list. That contact cannot view your availability status or send you instant letters.

Example two: Block specific domains

You add together a specific domain, such as cisco.com, to your block list. No contacts who have IM accounts at that domain tin view your availability condition or send you instant letters.

1. SelectFile > Options. The Options window opens.
2. Select thePrivacy tab and and then selectAdvanced.
3. Enter specific contact addresses or domains in the Block listing.
4. SelectUtilise and thenOK.

Pinnacle

Let specific contacts and domains

Some deployments of Cisco Jabber include an allow list that adds exceptions to the block list. You can enter specific contacts or domains in your allow listing to ensure those contacts can view your availability status and send you letters.

Notation: Cisco Jabber uses your contact list as an permit list. You do non need to add contacts in your contact listing to your let list.

The following are examples of how the allow list works:

Example 1: Allow specific contacts inside your organization

• You set your bones privacy settings to block everyone inside your company.
• You lot and so add specific IM addresses for contacts within your company to your allow list.

Cisco Jabber blocks all contacts inside your company, except for those specific people in your let listing.

Example ii: Allow specific domains

• You lot set your basic privacy settings to block everyone outside your company.
• Yous then add a specific domain, such as cisco.com, to your allow list.

Cisco Jabber blocks everyone outside your visitor, except for people who have IM accounts at cisco.com.

Example 3: Allow specific contacts from blocked domains

• You add a specific domain, such as cisco.com, to your block list.
• You and so add an IM address, such every bit anitaperez@cisco.com, to your allow list.

Cisco Jabber blocks all people who have IM accounts at cisco.com, except for anitaperez@cisco.com.

1. SelectFile > Options. The Options window opens.
2. Select thePrivacy tab and then selectAdvanced.
3. Enter specific contact addresses or domains in the Permit list.
4. SelectUtilise and thenOK.

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Outset a chat

You can use this procedure if your Voicemail account is ready with the visual voicemail feature.

1. On theVoice Messages screen, tap the voice message username to view the message details.
2. On the voice message Details screen, tap

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Control who can interact with you

Some deployments of Cisco Jabber let you control who interacts with you inside your company and exterior your visitor.

1. SelectFile > Options.
2. Select thePrivacy tab.
3. Select one of the following options in theWithin my company section:
   

   Option	Description
   Let everyone	All contacts in your company can view your availability condition and send yous instant messages.
   Block everyone	No contacts in your company tin can view your availability condition or transport you instant messages.You can choose to block anybody and then add exceptions for specific contacts in your let list. This option does non cake contacts in your contact list.

4. Select i of the following options in the Outside my visitor section:
   

   Choice

   Description

   Prompt me every time

   Cisco Jabber notifies you when people exterior your company add together y'all as a contact. Each time the client notifies you, you tin select the following options: Permit – Lets the person view your availability status and ship you instant messages. Block – Does non permit the person view your availability status or send you instant messages. Adds the person to your block list. Add to my contact list – Lets the person view your availability status and send you instant messages. Adds the person to your contact list. Block everyone – No contacts outside your company tin view your availability status or send you instant letters.You can choose to block everyone and and then add exceptions for specific contacts in your permit list. This pick does not cake contacts in your contact list.

5. SelectApply and and thenOK.

Pinnacle

Conversation rooms

You tin can use chat rooms if they are enabled by your ambassador. Chat rooms are enabled if at that place is a Conversation Rooms icon on your hub window.

Use chat rooms to join or read discussions on the theme of the room with the other chat room members. For example, your ambassador may create a themed chat room such as "Strange Exchange Rates", where yous tin can join this room to discuss the foreign currency substitution rates and view all previous messages sent to the room since its creation.

You can scan all rooms past viewing a listing of room names, join open rooms, or be added to a room by an administrator. You tin can be a fellow member of multiple rooms. You can filter room content past keywords or senders.

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Join chat rooms

Joining a conversation room allows you to participate in the chat or read what is being said, where multiple chat room members share data in a common conversation window. All of the rooms that y'all are a fellow member of are listed in yourMy rooms tab. If an ambassador adds you lot to a chat room, information technology is displayed immediately in yourMy rooms tab.

1. Click theChat Room icon in the Hub window, and select theAll Rooms tab.
2. Browse for a room, which are listed alphabetically.If a room is restricted to specific members, yous cannot join the room unless you are added by an ambassador. For the restricted rooms that you are not a member of, you come across a lock icon instead of theJoin push button.
3. ClickJoin beside the room that yous want to join. The rooms where y'all are already a member have a checkmark beside them.

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Participate in chat rooms

After yous bring together a chat room, you lot can participate in it and view the discussion history.

1. Select theConversation Room icon on the hub window, and selectMy Rooms to view the rooms where you are a fellow member.
2. Double-click on the room that you lot want to enter.
3. View the current participant list on the right side of the chat window. Yous can bear witness or hide the participant list.
4. Read the discussion and enter your own chat messages. The history of the chat is persistent. When you leave the chat room and close the client, you can return to the conversation in that room. When you return to the chat room, you lot can view the messages that were sent by other members while you were non logged in. From the chat room, selectShow More to view older messages.

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Filter conversation rooms

You can create notifications in conversation rooms that tell you whenever a key word is used, or a certain user makes a comment, or your username is mentioned. These notifications are based on filters. Filters search chat room using the criteria that you define for the search. And then later you create a filter, and then y'all get notified almost any conversations that happen in the chat rooms that match your filter criteria. You encounter a ruby-red notification on the hub window which displays the number of new matches establish for your filter. Filters can include mentions when your username is used in a chat room, or custom filters that search by keyword or sender.

1. In the client, selectChat Rooms > Filters, then selectCreate Filter.
2. Give the filter a label and then ascertain the filter criteria. You can filter conversation rooms using up to three keywords or by username.You must define at to the lowest degree ane keyword or the username of the sender, just you tin specify the sender and up to three keywords.
3. SelectCreate.

Results are listed on the Filter tab, with a number to indicate how many results were plant that you have not read. Results are updated automatically each time a new match for your filter is made. When you lot take matches on your filter, you tin can click on the filter match to open the conversation history in the rooms where the matches were found.

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Mentioning users in chat rooms

When other users mention your username, information technology creates a notification in theMy mentions section of your chat room filters. Mentioning other users notifies them that they were mentioned in a chat room.

Earlier you begin: Users merely receive a notification if the chat room is public and the user is part of the organization, or they are a member of the chat room.

Mentions must be enabled by your organisation administrator.

1. To create a mention for some other user, click the@ button in the chat window tray. Y'all tin also enter the @ symbol in the chat window. An inline contact search box displays.
2. In the search box, enter the proper noun of the person that y'all want to mention. The client displays user names that match what you are typing.
3. Select the username that you want to mention. Y'all tin can mention a username that does not accept a Jabber ID associated with information technology. Yous can use the @ symbol every bit part of your text entry.
4. Utilise theEsc key to exit the mention field.

After you send the bulletin, a notification is created for the mentioned user in theirMy mentions list, with a link to the conversation in the room where the mention was fabricated.

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Search conversation rooms

You can search conversation rooms by keywords, and farther refine your keyword search with criteria such every bit participants, room name, and date range.

Earlier you begin: You must be a member of the chat rooms for your search to be completed.

1. In the customer window, select the Chat Rooms icon, and then select theFilters tab.
2. Enter search criteria in a search box, just like you search for contacts in your Cisco Jabber hub window. The following restrictions apply to chat room searches:

• • The search includes the period from when you joined a chat room until the present 24-hour interval.
  • The search does non work for special characters, unless you add together messages to the search string as well.

three. Double-click on a outcome to open the persistent conversation room where the search got a lucifer.

Results are sorted chronologically and grouped by room. The maximum number of results displayed is 200, although you can prove more than messages to display older results.

Tiptop

Add together custom chat warning sounds

You lot can add together custom chat alarm sounds. All sound files must be in .wav sound format. Supported formats include:

• WAV_FORMAT_PCM_8KHZ
• WAV_FORMAT_PCM_16KHZ
• WAV_FORMAT_PCM_24KHZ
• WAV_FORMAT_PCM_24KHZ_STEREO
• WAV_FORMAT_PCM_44KHZ
• WAV_FORMAT_PCM_48KHZ
• WAV_FORMAT_PCM_48KHZ_STEREO
• WAV_FORMAT_MU_LAW_8KHZ
• WAV_FORMAT_A_LAW_8KHZ
• WAV_FORMAT_G729

1. Navigate to the Jabber Chat Alerts folder on your system. A typical installation path is: C:\Plan Files (x86)\Cisco Systems\Cisco Jabber\Sounds\Jabber Chat Alerts.
2. Copy the custom chat alert sound file into the Jabber Chat Alerts folder.

You tin can now see the new conversation alert option on theSounds and Alerts tab of the Options window.

Calls

Forward calls

You lot can forrard all calls from Cisco Jabber to voicemail or a different telephone.

1. Select the telephone command carte du jour on the principal window.
2. SelectForward calls to and then select the advisable option.

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Ship telephone call icons to contacts

You lot can ship a call icon to some other user in a conversation window that they can just click on to call you. These call icons give y'all an easy style to request calls from contacts. When someone receives a call icon, they tin can but click on the icon to start a phone call with y'all.

1. Enter either of the post-obit commands in a conversation window to sends the person or people in your conversation window an icon of a telephone. Your contacts tin can click on the telephone icon to starting time a call with you lot.

:callme or :telephone

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Add custom ringtones

You tin add a custom ringtone and set it as your incoming ringtone. All sound files must be in .wav sound format. Supported formats include:

• WAV_FORMAT_PCM_8KHZ
• WAV_FORMAT_PCM_16KHZ
• WAV_FORMAT_PCM_24KHZ
• WAV_FORMAT_PCM_24KHZ_STEREO
• WAV_FORMAT_PCM_44KHZ
• WAV_FORMAT_PCM_48KHZ
• WAV_FORMAT_PCM_48KHZ_STEREO
• WAV_FORMAT_MU_LAW_8KHZ
• WAV_FORMAT_A_LAW_8KHZ
• WAV_FORMAT_G729

1. Navigate to theRingtones folder on your system. A typical installation path is: C:\Program Files (x86)\Cisco Systems\Cisco Jabber\Sounds\Ringtones.
2. Copy the custom ringtone file into theRingtones folder.

Y'all can at present see the new ringtone choice on theSounds and Alerts tab of theOptions window.

Tiptop

Meetings

Add meeting accounts

Yous tin add together Cisco WebEx sites to Cisco Jabber to start, join, and manage online conferences.

1. SelectFile > Options.
2. When theOptions window opens, select theMeetings tab, thenEdit account.
3. From the WebEx Site drop-down listing, selectNew Site.
4. Enter all of the required information, including the proper noun of the Cisco WebEx site that you want to add to your Cisco Jabber client, for example, webexuser.voip.bcit.ca.

Summit

Integrate Cisco Jabber with calendars

Set up calendar integration to view your meetings and calendar events directly from Cisco Jabber.

1. SelectFile > Options.
2. Select theAgenda tab.
3. Select the application that yous use to organize your calendar. If y'all integrate with Google Agenda, you must allow it access.
4. SelectFile > Exit to shut Cisco Jabber.
5. Restart Cisco Jabber.

Superlative

Integrate with Google calendar

When Cisco Jabber restarts, a Google Agenda Sign In window opens. You lot must enter your account details then that Cisco Jabber can access events in Google Calendar.

Earlier you begin: SelectGoogle Calendar on the Calendar tab and restart Cisco Jabber.

1. Enter your Google business relationship username and password and and so select Sign in. A prompt displays to notify you that Cisco Jabber is requesting permission to manage your calendar.
2. SelectAllow admission.
3. If prompted, selectYes to continue running scripts on the page.

• Annotation: The first fourth dimension you lot allow access to your Google Calendar, you might find an error message that indicates an error occurs with scripts on the page.

The Google Calendar Sign In window closes.

4. On the primary Cisco Jabber window, select the Meetings tab on the left side navigation. Cisco Jabber displays calendar events from your Google Calendar account.

Remove Google agenda integration

You can remove Google Agenda integration with Cisco Jabber. To completely remove Google Calendar integration, you should also revoke access from your Google business relationship.

1. Open the main Cisco Jabber window.
2. SelectFile > Options and then select the Agenda tab.
3. SelectNone and so selectOK.
4. Restart Cisco Jabber. Cisco Jabber no longer displays events from Google Calendar.

What to do next: Open your Google Accounts folio and revoke access for Cisco Jabber in the Authorized Admission to your Google Account department.

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Create custom tabs

Yous tin create custom tabs to display HTML content in the main window.

1. SelectFile > New > Custom Tab.
2. In theCreate new custom tab dialog window, consummate the following fields:

• • Tab proper noun — Enter an optional name for your custom tab. The name displays when you hover your cursor over the tab.
  • Page URL — Enter the URL for your custom tab. You can enter i of the following:

• • • Hosted content, for example, www.cisco.com or https://www.bcit.ca/contacts
    • Local content, for instance, file://C:\workspace\page.html

iii. Select Create.

To remove custom tabs, select the tab in the main window so selectFile > Remove custom tab. Yous can remove merely the custom tabs that yous create.

Elevation

Accessibility

Screen reader support

Cisco Jabber for Windows supports JAWS 15 or JAWS 16 screen reader on a Windows 7 or 8 operating organization.

You must download a script to run JAWS with the client. You lot tin download the scripts and a reference guide from CCO. The file you need is chosen "CiscoJabber-JAWs-Scripts.latest-version.zip".

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Grayscale condition icons

Grayscale status icons are monochrome and use symbols to show availability. To use grayscale status icons, select View > Evidence status in grayscale.

The following tabular array shows standard and grayscale status icons:

Standard Icon	Accessibility Icon	Clarification
		Available
		Away
		Practice Non Disturb
		Offline

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Keyboard shortcuts

Global shortcuts

Operation	Keyboard Shortcut
Admission the docked windowTip: To show the docked window: Open the main Cisco Jabber window. SelectView > Testify docked window.	CTRL + Shift + ?
Open the context card	Menu key Shift + F10

Incoming calls

Operation	Keyboard Shortcut
Answer calls	CTRL + L
Pass up calls	CTRL + D
Answer to calls with chat	CTRL + R

Active calls

Operation	Keyboard Shortcut
Terminate calls	CTRL + 1000
Enter or get out full screen manner	CTRL + SHIFT + F
Show or hibernate self-view video	CTRL + SHIFT + B
Mute or unmute your audio	CTRL + Downwards Pointer
Showtime or stop video	CTRL + SHIFT + V
Dock or undock the call window	CTRL + ALT + P
Hold or resume calls	CTRL + SHIFT + H
Open up or shut the keypad	CTRL + SHIFT + ChiliadTip: Enter numbers on the keypad with your keyboard.
Increase volume	CTRL + SHIFT + Up Arrow
Decrease book	CTRL + SHIFT + Down Arrow
Open or shut the More menu	CTRL + SHIFT + +
Open the Merge menu when calls are on hold	CTRL + M
Transfer a call	CTRL + SHIFT + T
Start a conference call	CTRL + SHIFT + C

Instant messages

Functioning	Keyboard Shortcut
Bold font	CTRL + B
Italic font	CTRL + I
Underline	CTRL + U
Copy	CTRL + C
Paste	CTRL + V
Cutting	CTRL + Ten
Undo	CTRL + Z
Redo	CTRL + Y

Elevation

Screen captures

To take screen captures with your keyboard, do the following:

1. Utilize the Tab key to navigate to theShip a screen capture control on theConversations window.
2. Press and hold the Infinite bar.
3. Use the arrow keys to highlight the region of the screen you desire to capture.
4. Press the Space bar to have the screen capture.

Elevation

Keyboard navigation

Press the Tab central and pointer keys to navigate through items on:

• Main Cisco Jabber window
• Conversation windows
• Phone call windows
• Contact lists
• Options window
• Docked window

Tips:

• Utilise arrow keys to access lists and individual components.
• Use the Tab cardinal to navigate through the full general expanse, and Shift + Tab to navigate backwards.
• Utilise Ctrl + Tab central to navigate through chat windows when yous have multiple conversations going.
• Press Enter to select items on windows or start chats with contacts in your contact list.

Elevation

Navigate call controls

To navigate through phone call controls on telephone call windows, practice the following:

1. Use the Tab key to toggle betwixt call controls.
2. Press the Space or Enter key to open up secondary control menus.
3. Adjust settings with the pointer keys.
4. Press the Esc key to exit secondary command menus.

Superlative

Navigate contact lists

When you navigate into the contact list with the Tab cardinal, there are groups and contacts. To navigate between groups and contacts:

• Use the left and right arrows to expand and plummet groups.
• Utilize the downwardly arrow to navigate through groups.
• Use the up and downwardly arrows to navigate through contacts in a grouping.

Peak

Troubleshooting

Unable to access features

If there is an result with a feature, for example, you cannot admission your phonation messages, you may take an issue with your connection status.

1. In the client, select theCard icon, thenHelp > Show > connection status.
2. For each server listed, verify that the status displayed isConnected.
3. If whatever servers are not listed with a Connected status, try restarting Jabber.
4. If you notwithstanding have issues, contact the Technology Service Desk-bound at 604-412-7444, selection one.

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Gear up video preferences for calls

If you see an incoming video telephone call and you don't want to bear witness your video for the call, you can change the setting to answer calls with video. Or if you observe that no video is beingness shown, you can cull to evidence your video when you answer calls.

1. From the client, select theMenu icon, thenFile > Options > Calls.
2. Select your preference toEver showtime calls with video orNever commencement calls with video.Yous can e'er change these preferences. So to turn off video for just one call or i twenty-four hour period, selectNever start calls with video. Then you lot can change that preference later when y'all want to make video calls.
3. SelectUtilise soOK.

Meridian

Spaces in hyperlinks

If you desire to paste a link into your chat window and the link has spaces in it (every bit for network locations), then you demand to add angled brackets to the start and end of the hyperlink to ensure the whole link is clickable, otherwise only the initial string of characters up to the commencement space is included in the clickable link.

For case, yous want to send your colleague the network location to a file. If you just send your colleague the location without angled brackets, it appears as follows: \\network_home\Public\user\11.0\ ADAM MCKENZIE. If you enclose the link in angled brackets, the whole string is displayed equally a clickable link: <\\network_home\Public\user\11.0\ ADAM MCKENZIE>.

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Source: https://kb.bcit.ca/faculty-staff/cisco-jabber-windows-user-guide-2061/

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